CRM

[28 Matches Found]
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by Sruthi Jain, CRM Consultant, SAP October 21, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 
Sruthi Jain explains how to customize customer surveys for different scenarios in the shared-services framework add-on for SAP CRM 7.0.

 


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by Dr. Ahmed Hezzah, Senior Project Manager and CRM Expert, Accenture July 10, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 
Dr. Ahmed Hezzah, of Accenture, gives sound, practical advice for planning and executing a global SAP CRM rollout.

This presentation is from CRM 2013. For more information about this and our other conference and seminar offerings, visit our Conference and Seminar Website.


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by Ashish Saxena, Director, Accrete Solutions, LLC | LeighAnne Holtzman, Manager, Accrete Solutions, LLC May 15, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 

/Project Management/Mobile – Here is a quick and handy guide to the SAP-related mobility options currently available.


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by Doug Hurley, Managing Director, BearingPoint's Commercial Services practice February 26, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 

From CRM project expert Doug Hurley, here is a helpful list of tips to keep in mind when building your after-sales services roadmap.


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by Peter Grottendieck, Senior Manager, Deloitte Consulting LLP | Sharmila George, Manager, Deloitte Consulting LLP February 13, 2013
BI/Financials/HR/SAP Professional Journal/SCM – 

Read this article by CRM experts Peter Grottendieck and Sharmila George to stay up-to-date with SAP CRM definitions and methods to run your projects smarter and faster.  Use their lessons learned and experience to help you successfully manage your own SAP CRM projects.


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BI/Financials/HR/SAP Professional Journal/SCM – 
Examine key phases, resources, and preparation tasks that you must get right to ensure the success of an SAP CRM implementation or upgrade.

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BI/Financials/HR/SAP Professional Journal/SCM – 
Hear how NetApp managed the complexity and risk of a big bang SAP CRM implementation while working with remote and virtual teams at multiple global sites.

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BI/Financials/HR/SAP Professional Journal/SCM – 
Explore decision criteria, evaluation methods, and practical techniques to help you decide whether to upgrade or reimplement your SAP CRM application landscape based on clean business blueprint.

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by Antoine Cadot-Wood, Former Associate Editor March 19, 2012
SAP Professional Journal – 

Listen to this podcast for an interesting look at how you can leverage your customer service processes to help your business.


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by Judy Hildebrandt, Senior Business Process Specialist, Suncor Energy March 2, 2012
BI/Financials/HR/SAP Professional Journal/SCM – 
Walk through the steps a company took to set up the transaction launcher in its SAP CRM system so users can access other systems via their desktops.

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by Kunal Verma, PMP, Global Business Applications Manager October 18, 2011
SAP Professional Journal – 

See how a major healthcare industry supplier implemented Web Channel for SAP CRM, integrating it with its preexisting order-to-cash system and product catalogs.


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by Jarret Pazahanick, Managing Partner, EIC Experts | Chandan Gopalani, Managing Partner, EIC Experts July 29, 2011
SAP Professional Journal – 
SAP offers multiple deployment options for the Employee Interaction Center (EIC). Find out about the functionality contained in each option so you can choose the best match for your organization.

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by Ashish Saxena, Director, Accrete Solutions, LLC | LeighAnne Holtzman, Manager, Accrete Solutions, LLC June 24, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 
By using this practical mobility assessment guide, you can easily identify, evaluate, and choose the best mobile platform for your purposes, and avoid common mobility implementation mistakes.

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by Laura Casasanto, Former Managing Editor June 20, 2011
SAP Professional Journal – 

Are you thinking about creating a business continuity plan (BCP) to be prepared when disaster strikes? We spoke with Michael Wallace and Lawrence Webber, authors of The Disaster Recovery Handbook, to find out what you need to know about BCP.


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BI/Financials/HR/SAP Professional Journal/SCM – 
/Project Management – This quick tip was adapted from Nelly Mensah’s presentation at CRM 2011, “Rich Internet Applications on the Front End: 10 Dos and Don'ts for Engaging Your Users.” Nelly is a Business Technology Analyst at Deloitte Consulting.

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by Sandeep Parameswaran, Senior Consultant SAP CRM, ecenta America March 1, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 
Learn how to define a personalized file structure and create an output file with customer data from a marketing campaign. You can then export this file to a third-party system that contacts your business partners.

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by Laura Casasanto, Former Managing Editor January 13, 2011
SAP Professional Journal – 

Is the real meaning and importance behind governance, risk, and compliance (GRC) a vague notion in your company? We talked to SAP’s own Norman Marks to get his views on the subject and hear his definition of GRC.


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by Laura Casasanto, Former Managing Editor December 6, 2010
SAP Professional Journal – 
Every IT manager is under pressure to deliver within ever-tightening budgets. But how? Cindy Rasey, a practice manager at Symmetry Corporation, follows a five-step plan that can help you lower your IT organization’s operational costs.

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by David Hannon, Contributing Editor November 16, 2010
SAP Professional Journal – 
Albert H. Segars is the faculty director of the Center for Sustainable Enterprise, an RBC Bank Distinguished Professor, and the Chair of Strategy and Entrepreneurship at the Kenan-Flagler Business School at The University of North Carolina at Chapel Hill. For the past six years, he’s studied dozens of ERP implementations as an academic and consultant. We recently spoke with Segars to gather his advice on what makes and breaks an ERP implementation.

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SAP Professional Journal – 
Lisette Bellissimo answers questions about SAP NetWeaver BI 7.0 certification and her new book, SAP Certified Application Associate - Business Intelligence with SAP NetWeaver 7.0, published by SAP PRESS.

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