10 Key Steps for Empowering SAP Project End Users

  • by Prashanth Southekal, Co-founder and Director, Catyeus
  • October 4, 2012
Management
Giving project end users a stake in SAP project implementations offers some great benefits for the business. Despite the fact that every SAP project is context sensitive, there are 10 main steps, based on five vital parameters — system, solutions, data, process, and people (roles) — that hold the key for empowering the SAP project end user.
Key Concept

End-user empowerment enables the users of the SAP application to have complete control over the application resulting in ease of use and enhanced productivity.

Consumers today have more options and flexibility in the technology they use — from smartphones and computers to social networks and media which changes the way they work and behave. They are exposed more than ever to the possibilities and limitations of computing. This has not only resulted in a blurring of the lines between personal and professional computing, but it has also increased the need for empowerment of the end users of enterprise applications, such as SAP systems. Although empowering the end user offers some great benefits for the business, it presents some challenges in terms of content, security, privacy, and compliance. Although each project has unique elements based on its context, there are 10 fundamental steps that are applicable to every kind of SAP implementation project. These steps are based on five parameters — system, solutions, data, process, and people (roles) – that hold the key for empowering the SAP project’s end users.

For every software project the end user is a crucial stakeholder, including SAP projects. Not only is the end user the subject-matter expert (SME), the end user is the very reason for the project’s existence. Empowering the end user in SAP projects is more than having a decentralized environment. Empowerment also includes ways, solutions, processes, data, organization structure, and systems that must complement each other for optimal productivity.

Numerous research studies about project management software show that involving the end users early, frequently, and through all phases of a project is vital to the ultimate success of any project.

Prashanth Southekal

Prashanth Southekal is the co-founder and director of Catyeus (www.catyeus.com) a Calgary-based software engineering solution provider for managing COTS, customized COTS, and custom software applications. He brings more than 15 years of SAP program management and architecture experience from companies such as Accenture, SAP AG, and General Electric. He is the author of the book A Measurement Framework for Software Projects, and is a frequent speaker at leading research conferences and industry forums.

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