10 Must-Have Tips to More Efficiently Implement, Optimize, and Go Live with ChaRM

  • by Nathan Williams, Director, Keen Fusion
  • July 6, 2011
Accelerate the success of your Change Request Management (ChaRM) implementation by leveraging critical lessons learned from other organizations’ implementations. Avoid common — and not-so-common — mistakes that can occur at any point throughout the project life cycle. From strategy and design to go-live and support, discover essential tips that help facilitate an efficient ChaRM implementation for your organization. Whether you are implementing standard processes delivered from SAP Solution Manager or configuring an enhanced ChaRM solution to streamline existing processes, these 10 tips help avoid common issues and support a smooth ChaRM implementation.
Key Concept
Change Request Management (ChaRM) continues to gain in popularity within the SAP Solution Manager space. ChaRM is a hot topic among those in search of greater efficiency, automation, and control throughout their traditional transport management processes. SAP’s focus on ChaRM, coupled with success stories shared among existing SAP customers, is making ChaRM more attractive and necessary. Additionally, the improvements of ChaRM delivered with SAP Solution Manager 7.1 drive attention and demand. Advanced capabilities by means of a Web user interface, flexibility in customization, and SAP NetWeaver Business Warehouse-based reporting are just a few examples of the new ChaRM capabilities in SAP Solution Manager 7.1.

If you have made a business case for implementing Change Request Management (ChaRM), chances are that you are eager to get started. To build ChaRM into a success story for your organization, and to be a living example of just how effective the tool is, there are specific tips that are important to learn before starting off.

Setting up a stable ChaRM solution to drive your change and release management processes is not achieved without pitfalls along the way. Mistakes, whether they are minor or significant, can be detrimental at any point.

I’ll provide 10 must-have tips, collected from approximately 20 full-scale ChaRM implementations, to help avoid detrimental mistakes and support a smooth ChaRM implementation.

The tips in this document can be applied regardless of the version or Support Package of your SAP Solution Manager system.

Nathan Williams

Nathan Williams is a senior SAP management and technology consultant with a prominent concentration in SAP Application Lifecycle Management and SAP Solution Manager. Coordinating with IT, business, and program management teams, he has effectively defined strategies and roadmaps to help SAP customers seamlessly transition to SAP Solution Manager processes and capabilities. Nathan is also experienced with all technical configuration aspects of SAP Solution Manager, including security, Basis, and SAP CRM. He is the author of the SAP PRESS book IT Service Management in SAP Solution Manager.

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