2 Methods for Configuring Mandatory Validations in Application Incident Management

  • by Prakhar Saxena, SAP Solution Manager SME, Capgemini India Pvt. Ltd.
  • July 3, 2013
Manager
Solution Manager 7.1 Application Incident Management provides a workflow-based approach to implement an end-to-end incident management process. You often need to implement a validation control in addition to an authorization matrix based on the incident’s status. Learn two approaches to configure mandatory validations (e.g., mandatory field, long text) in Solution Manager 7.1 Incident Management.
Key Concept

Solution Manager 7.1 Application Incident Management provides a workflow-based approach to implement an end-to-end incident management process. The aim of this process is to minimize IT problems that affect business processes. The increased transparency and continuous optimization resulting from this process increase user satisfaction and reduce the costs of IT operations.

Validations are important part of any process because they help control and restrict users based on your requirements. They also help you avoid entering any wrong data or omitting data that should be mandatory.

Based on various implementations I’ve worked on, companies often need to validate certain fields as part of their Incident Management process. For example, they might want to make long text descriptions mandatory or add a few fields to what is standard. You can implement a validation control in addition to an authorization matrix to accomplish this. I’ll explore two step-by-step approaches to configure mandatory validations based on whether you want to make a field mandatory based on a certain status.

First, I’ll explain the sample process in Application Incident Management in Solution Manager 7.1 and then go over each of the two methods.

Prakhar Saxena

Prakhar Saxena is an SAP Solution Manager-certified consultant with more than six years of experience. He currently works with Capgemini India Pvt Ltd as an SAP Solution Manager SME and is involved with SAP Solution Manager Implementations and upgrades across the world for various clients. He has worked extensively with Project Management, Test Management, Solution Documentation Assistant, Service Desk, and Change Request Management. He has also built proof of concepts (POCs) and demos for various companies around the world.

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