8 Steps to Verify Your Root Cause Analysis Is Correct

  • by Jim Baxter, Independent SAP Basis Consultant
  • June 14, 2011
Setting up Root Cause Analysis (RCA) in complex SAP landscapes can be a daunting task. Follow a checklist for building RCA in your SAP Solution Manager system in a stable, correct manner.
Key Concept
Root Cause Analysis (RCA) helps troubleshoot complex issues in SAP landscapes. Because system performance and operational data are preserved in SAP Solution Manager, it makes it much easier to backtrack and understand what went wrong. Understanding how the error occurred enables you to correct it from happening again.

Setting up a plan for implementing Root Cause Analysis (RCA) is not easy because so much of the functionality requires that previous essential building blocks already be correctly installed and up to date. Very often this is not the case, which leads to misinformation and failure.

I’ll describe what you should do or verify, and the sequence in which you should do it, to build up the functionality so that RCA is effective. Note that the procedures described in transaction SOLMAN_SETUP in SAP Solution Manager for RCA must be the entry point for RCA setup. This article complements this transaction by providing a path to follow that also explains the reasons for carrying out the steps of configuration. I also want to emphasize the importance of considering the holistic nature of the entire SAP landscape when setting up RCA. It requires the following eight-step process:

  • Step 1. Ensure or install correct versions of the software
  • Step 2. Set up and configure System Landscape Directory (SLD), including Common Information Model (CIM) updates
  • Step 3. Check transaction SMSY for system definitions of satellite systems
  • Step 4. Ensure that RCA on the SAP Solution Manager host is correctly installed
  • Step 5. Ensure that Wily Introscope Enterprise Manager (Wily Introscope EM) is correctly installed
  • Step 6. Install or check that the SAP Solution Manager Diagnostic (SMD) agent and SAPHOSTAGENT agent are correctly installed
  • Step 7. Conclude setup with managed system setup, notably by registering the SMD agent and distributing ISAGENT
  • Step 8. Check RCA workload data



Jim Baxter

Jim Baxter is an independent SAP Basis consultant with a wide variety of experience in SAP Solution Manager setup and functionality. He is certified in the Implementation Tool and Root Cause Analysis and has worked on Service Desk setup for SAP value-added resellers.

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