A Roadmap to Effective Business Process Management

  • by Sapna N. Modi, SAP Practice Unit & Key Accounts Automation Champion, L&T Infotech Ltd (LTI)
  • July 13, 2010
This guide to an enterprise-wide business process management (BPM) strategy focuses on the features in SAP Solution Manager that you can use for the four phases of BPM. It also highlights the use of solution maps and third-party products (such as ARIS, HP Quality Center, and HP QuickTest Professional) that have standard integration adapters for SAP Solution Manager.
Key Concept
An effective implementation of a business process management (BPM) strategy ensures the optimization, automation, and scalability of business processes. BPM has four distinct phases in its life cycle: business process discovery, mapping, monitoring, and governance and change management.

A business process management (BPM) initiative is not a one-time activity for an organization — it is an iterative and evolving process that follows a maturity path. SAP Solution Manager, along with certain third-party products, can help you manage the four phases of the BPM life cycle:

  • Phase I: Business process discovery, standardization, and modeling
  • Phase II: Business process mapping
  • Phase III: Business process monitoring
  • Phase IV: Business process governance and change management

The major motive behind a BPM initiative is optimizing a company’s business processes through standardization, which can lead to cost-effective consolidations and shared services operating units. Here are some of the other benefits you can achieve using BPM:

  • Greater innovation in products or services based on the user’s primary business as a result of process optimization and availability
  • Smooth process execution and continuity
  • Process excellence with significant operating cost savings
  • Identification of critical key performance indicators (KPIs) that you need to measure for reliable business decisions
  • Improved quality of services and products, as well as process knowledge management
  • Enhanced automation of business processes such as workflow and increased productivity 
  • Facilitation of process management as a milestone for service-oriented architecture (SOA) adoption
  • Improved compliance alignment
  • Facilitation of new roles and responsibilities with improved ownership
  • Increased transparency in business teams
  • Shift from a pure IT staff to a business-oriented IT staff
  • Improved business and IT communications as a result of shared motivation toward a common goal

Sapna N. Modi

Sapna N. Modi has 13+ years of experience in the software industry including SAP software in the areas of solution architecture, consulting, presales, and project management. Sapna has multiple SAP and non-SAP certifications. She is an integral part of the team in setting up the SAP Solution Manager practice at L&T Infotech (www.lntinfotech.com) and has participated in consulting and advisory roles for multiple projects. She has global exposure with experience in the US, Canada, Denmark, Sweden, Germany, the Netherlands, and Kuwait. She is instrumental in and is dedicated to an extreme automation initiative of SAP projects across verticals at L&T Infotech (LTI). Her goal is to accomplish automation-driven efficient operations and to formulate an automation platform for optimized TCO for customers as well as for her organization. Her focus is on innovation to leverage SAP products and non-SAP products involving Robotic Process Automation (RPA), Artificial Intelligence (AI), and Machine Learning (ML) to help customers standardize their portfolio so that it is simplified, automation ready, and able to easily migrate to the SAP S/4HANA platform.

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