Communication the Key to Consolidating ERP Systems for Utah Department of Workforce Services

  • by Davin Wilfrid, Former Contributing Editor, SAP Experts
  • October 15, 2008
Like many in the public sector, the Utah Department of Workforce Services struggled to maintain and enhance its SAP system with too little technical support. See how DWS was able to consolidate its system into that of a different state office — giving the entire state of Utah a single instance of SAP from which to manage its payroll and other critical functions.

When the support of your SAP ERP system relies almost exclusively on one knowledgeable person — and that person takes another job — the challenge of supporting the system can be nearly insurmountable.

The State of Utah Department of Workforce Services (DWS) found itself in that exact predicament when its one-man support team left the department. DWS, the state’s primary job assistance agency, limped along for a couple of years without dedicated support for its implementation of SAP ERP 4.7 and the SAP applications on which the department runs its learning management technologies.

“We sent some of our people to classes but realized over time that if someone leaves, then we essentially have to start over to train a new person. We realized it would be extremely costly and time-consuming in the long run to continue to do this on our own,” says Chris Gordon, project manager for DWS.

Fortunately, another department within the state government — the state Department of Administrative Services, Division of Finance— was using a fully supported implementation of SAP ERP 2004 to run the state’s payroll and other financial functions. Consolidating the DWS and Finance systems would allow the state to run many of its critical functions from a single instance of SAP.

Davin Wilfrid

Davin Wilfrid was a writer and editor for SAPinsider and SAP Experts. He contributed case studies and research projects aimed at helping the SAP ecosystem get the most out of their existing technology investments.

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