Decrease Problem Determination Costs and Increase User Satisfaction with SAP Logging Solutions

  • by David F. Jenkins, Independent Consultant
  • September 15, 2002
Proper attention to error messages after batch and background programs have executed can significantly reduce the time it takes to determine program and user problems. Laying the groundwork for such error recovery can provide all the necessary information for problem analysis and guide users, support personnel, and developers through the recovery process. This article presents details of standard SAP error-logging functionality - the standard job log and the SAP Application Log - that you can utilize to enhance your programs' usefulness and potentially reduce personnel costs and capital outlays.

David F. Jenkins

David F. Jenkins has been involved with IT since 1957, when he started in the business as a punched card machine operator. Dave worked for a Houston bank for nine years before receiving his B.S. in Math from the University of Houston. He then joined IBM, where he worked in various marketing support positions, supporting contractors at the NASA Johnson Space Center. While at IBM, Dave spent a year teaching at New Mexico Highlands University as part of IBM’s Faculty Loan Program. Since leaving IBM, Dave has received a master’s in Management, Computing and Systems from Houston Baptist University, and has finished coursework for a Ph.D. in Management Information Systems at the University of Houston. Since 1996, Dave has been a consultant specializing in ABAP development — his most recent client assignment has been at ChevronTexaco, supporting their installation of SAP IS-Oil Production and Revenue Accounting. Dave is married with four children, and two beautiful grandchildren. He and his wife Joy live in the country 80 miles west of Houston, where they enjoy the wide-open spaces and fresh air, and their dog, cats, fish, and especially their colony of purple martins.

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