End-User Experience Monitoring: A Guide to the Technical Configuration of EEM Scripts

  • by Valton Berisha, Co-Founder, Corealm
  • May 16, 2011
Manager
Learn how to record and edit SAP End User Experience Monitoring (EEM) scripts in SAP Solution Manager with enhancement package 1. See how to configure EEM from a technical perspective and get it ready for use.
Key Concept
An End User Experience Monitoring (EEM) script is recorded content for specific SAP transactions that will be monitored later via EEM robots, also known as Solution Manager Diagnostics (SMD) agents.

To monitor end-user experiences using SAP Solution Manager, you need to define key SAP transactions to monitor. Once the key transactions are defined, they need to be recorded, deployed, and executed via End User Experience Monitoring (EEM) in SAP Solution Manager. In this article, I’ll show you how to go about creating, recording, and deploying EEM scripts.

The detailed configuration in the text and screenprints in this article are based on SAP Solution Manager 7.0 with SAP enhancement package 1 and Support Package 25, running on Microsoft Server 2003 SP2 with a MSSQL 2005 SP2 database. To set up EEM you need at least Support Package 20 or later, along with SAP Solution Manager Diagnostics (SMD) agent 7.2 Java Development Kit (JDK) 1.5 or later.

Some prerequisites to install and record SMD agents are:

To configure EEM functionality, you need to perform the following steps:

Valton Berisha

Valton Berisha has more than 15 years of consulting experience in managing, developing, and implementing software solutions, including SAP solutions. He has been associated with several SAP implementations in various capacities. Valton is the co-founder of Corealm Consulting Company, specializing in SAP consulting — in particular, application life cycle management, SAP Solution Manager, and third-party solutions that are integrated with SAP Solution Manager. He is Microsoft, Red Hat Platform, and Novell certified.

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