Four Steps to Create an Effective COE

  • by Laura Casasanto, Former Managing Editor
  • September 9, 2010
To get the most value for their investment, many companies create a center of excellence (COE) to oversee SAP projects and ensure their lasting success. David Jantzen and Dan Haynes of Deloitte discuss how to build a COE that can support your SAP project long after go-live.

An SAP center of excellence (COE) is an effective way to obtain lasting value from your SAP deployment. Dan Haynes, principal at Deloitte Consulting LLP, and David Jantzen, director at Deloitte Consulting LLP, follow a highly developed process for creating a COE that involves a focus on collecting the best talent, setting guidelines for the COE structure, integrating the COE into your business partnerships, and setting metrics to help ensure lasting success. 

Many companies already rely on an internal group of experts to support their SAP projects, says Jantzen. “I think that whether they call it a COE or not, every company needs to set up an organization to maintain, care for, and improve their SAP project after it goes live.”

Haynes said companies “look at the tremendous size of the investment they just made in an ERP implementation and recognize that there is a need to keep going to get the value and return out of it they need to.” He says a COE should focus on improving business efficiency, continuously enhancing new tools and capabilities to meet evolving business requirements, and maintaining the solution on an ongoing basis.

Laura Casasanto

Laura Casasanto is a technical editor who served as the managing editor of SCM Expert and Project Expert.

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