How to Accelerate Production and Avoid Common Pitfalls of a Change Request Life Cycle

  • by Allison Flexer, Vice President, Senior Change Manager
  • November 8, 2010
Read recommendations and suggestions for how you can use Change Request Management (ChaRM) to drive an efficient production change request process for your SAP solutions. See how to overcome typical challenges in this process, such as lack of traceability, poor communication between testing and development teams, and inadequate ticket response. Then find out how to set up and use ChaRM to support change requests.
Key Concept
SAP Solution Manager Change Request Management (ChaRM) functionality facilitates the production change request process for your organization. A production change request can be generated from a break/fix issue reported to the Service Desk, a system enhancement, or routine system upgrades. A solid production change request process ensures that your organization protects and maximizes its SAP investment. ChaRM provides tools and capabilities that are necessary to support your functional and technical teams throughout the process.

After an SAP implementation, your organization needs to put routines and tools in place to support day-to-day operations. A large part of your operations will be dedicated to managing changes implemented to your productive system. Change Request Management (ChaRM) is a useful SAP Solution Manager tool that facilitates the entire life cycle of this process, including:

  • Issue detection  
  • Change request submission and approval
  • Development and testing  
  • Release to production

For a production change request management process, you should enable ChaRM for maintenance (production) cycles. For the purposes of this article, I focus on using a maintenance cycle in ChaRM to manage your production environment.

Allison Flexer

Allison Flexer is a graduate of Georgia Institute of Technology with a degree in business management and information systems. She is a senior change manager supporting large-scale, global rollouts of people, process, and technology change. Allison has supported SAP migrations in various capacities including integration management, implementation, and production support, and was the business lead for the rollout of Service Desk, ChaRM, and project implementation support. Allison lives in Charlotte, NC.

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