Keep Your Solution Documentation Current with the SAP Solution Manager Maintenance Project

  • by D. Russell Sloan, Implementation and Governance Specialist — SAP Solution Manager, IBM Global Business Services
  • August 13, 2010
Manager
Effectively use a solution, maintenance project, and integrated messaging for approvals to achieve a controlled and reliable way to keep your solution documentation in sync with enhancement deployments to your SAP system.
Key Concept
SAP Solution Manager is built to do just what it sounds like: manage your solution. Now that you’ve got an SAP solution implemented, you must support the business running it with up-to-date and accurate solution documentation. When end users call in for help, your support team needs to be able to count on the fact that the documentation truly represents the current production system.

It is natural for systems to evolve and need continuous enhancement to meet today’s ever-changing business needs. Keeping your solution documentation current is critical, and SAP Solution Manager provides some key tools to help you as you work them into your standard change management processes.

For your support team to have the information it needs to provide good service, your organization’s solution documentation must reflect what is currently in the productive solution. After go-live, keeping solution documentation current is an important but often overlooked activity — the project team has often dismantled and everyone is back to business as usual. By integrating the use of the maintenance project into your change control process, you can help keep the solution documentation current.

In this article, you’ll explore the check-out and check-in capabilities delivered in SAP Solution Manager through both the solution and the maintenance project. You will also learn about the process, use, and setup of these two key components of SAP Solution Manager to help you keep your solution documentation updated and provide your support team with the tools they need to support the business.

D. Russell Sloan

D. Russell Sloan is a specialist in project and program governance for IBM. He focuses on the use of SAP Solution Manager for global rollout projects for IBM’s largest customers, having worked with SAP software since 1996. Russell has degrees in accounting and information systems and has been a team and project leader for SAP projects for more than 14 years. He has been developing and deploying software systems for over 30 years.

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