Leveraging Customer Attributes to Manage Work

  • by D. Russell Sloan, Implementation and Governance Specialist — SAP Solution Manager, IBM Global Business Services
  • May 12, 2014
D. Russell Sloan shows how to use customer attributes to add metadata to key project objects. This enables tracking and management of project work such as identifying teams that are responsible for or use transaction, configuration, and development objects.
Learning Objectives

Reading this article you will learn how to:

  • Create new customer attributes for objects in the tabs in transactions SOLAR01 and SOLAR02
  • Inherit characteristics of objects in the Data Dictionary for customer attributes
  • Assign values and perform reporting for customer attributes
Key Concept

The customer attributes feature requires a Solution Manager 7.0 Support Package 1 or higher system up and running and the authority to perform configuration to set up the customer attributes.  For maintaining search help and other data entry controls, you need authorization to create ABAP Dictionary Objects and a developer key.

SAP implementation projects have a lot of moving parts and people. Using the SAP Solution Manager Business Process Hierarchy (BPH) to map the component parts of your solution to the business processes to be delivered enables you to manage the delivery of your solution around business processes. 

The components you can (and should) map to the BPH include solution documents, transaction codes, configuration, custom development, and training materials. Test cases and other items available on BPH tabs have many variations in their use and are affected by an array of integrated products for Solution Manager. Therefore, I focus on the core items listed above.

D. Russell Sloan

D. Russell Sloan is a specialist in project and program governance for IBM. He focuses on the use of SAP Solution Manager for global rollout projects for IBM’s largest customers, having worked with SAP software since 1996. Russell has degrees in accounting and information systems and has been a team and project leader for SAP projects for more than 14 years. He has been developing and deploying software systems for over 30 years.

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