Manage an SAP Production Release Using Standard Implementation Routines and ChaRM Maintenance Cycles

  • by Allison Flexer, Vice President, Senior Change Manager
  • March 4, 2011
Learn about the functional tasks and routines necessary to run an SAP production release using Change Request Management (ChaRM) maintenance cycles. Discover the recommended cross-industry best practices that change managers or release managers can use to deliver production fixes and system enhancements to an implemented SAP solution.
Key Concept
Change management strategies and Change Request Management (ChaRM) functionality in SAP Solution Manager can help establish a support system for your SAP solution. Combined with the use of cross-industry change management standards, ChaRM facilitates high-quality releases and provides ongoing maintenance and support to your SAP production environment.

Change Request Management (ChaRM) helps facilitate the life cycle of a production release. You can use these releases to implement planned maintenance, upgrades, and enhancements in SAP systems. As any change manager knows, a successful release depends not only on the technology supporting your solution but also on the use of standard routines to ensure that your technical functions are appropriately enabled. I’ll share best practices for SAP release management that are process focused and relevant across many industries. Then I’ll provide tips for using ChaRM maintenance cycles to manage a release. This is article is aimed primarily at change managers and release managers.

I’m assuming that your company has already implemented SAP Solution Manager and that you have a working knowledge of ChaRM.

Allison Flexer

Allison Flexer is a graduate of Georgia Institute of Technology with a degree in business management and information systems. She is a senior change manager supporting large-scale, global rollouts of people, process, and technology change. Allison has supported SAP migrations in various capacities including integration management, implementation, and production support, and was the business lead for the rollout of Service Desk, ChaRM, and project implementation support. Allison lives in Charlotte, NC.

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