Managing Your Implementation Partner: 6 Signs of a Disaster in the Making

  • by Davin Wilfrid, Former Contributing Editor, SAP Experts
  • March 12, 2010
An implementation partner can add tremendous value to many SAP projects. However, failing to properly manage the relationship with your implementation partner can have disastrous effects -- from delays to cost overruns or even project failure. In this article, Yosh Eisbart of NIMBL shares six signs that you may be mismanaging your implementation partner and offers concrete advice for avoiding calamity.

SAP implementations, upgrades, and enhancements are complex tasks that require specialized expertise. To help them with their critical SAP projects and SAP production support, companies often rely on one of the hundreds of SAP implementation partners.

However, while implementation partners can offer lasting benefits to your company, managing your relationship with those partners is critical. Proper planning and follow-through is essential to the success of any project involving an implementation partner, according to Yosh Eisbart, principal at NIMBL and author of Outsourcing SAP Operations.

“Establishing a true partnership model is something that is fundamental to everyone’s success,” he says. “If an organization is planning on working with an implementation partner, and has no plan or model or methodology in place, it could be disastrous.”

The consequences of improper management of your implementation partner can include dramatic cost overruns, delays, and even project failure. Thankfully, there are steps you can take to prevent this. Eisbart points out six warning signs that you may be headed for a disaster with your implementation partner — and more importantly, how to avoid them.

Davin Wilfrid

Davin Wilfrid was a writer and editor for SAPinsider and SAP Experts. He contributed case studies and research projects aimed at helping the SAP ecosystem get the most out of their existing technology investments.

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