Outsourcing Your Support? Here Are 6 Reasons You Should Be Using SAP Solution Manager Anyway

  • by Davin Wilfrid, Former Contributing Editor, SAP Experts
  • December 2, 2009
Management
While every SAP customer owns a version of SAP Solution Manager, far too many overlook the full range of capabilities offered by the tool. In this article, experts weigh in on the SAP Solution Manager functionalities you should consider and offer tips for getting started.

When it was first introduced in 2004, SAP Solution Manager was billed primarily as a central support component to manage applications and help desk functions within an IT environment. Since then, SAP Solution Manager has evolved into a robust set of functionalities that spans nearly the entire breadth of a typical SAP landscape.

Despite this, many companies have allowed SAP Solution Manager to languish untouched in their IT environments. A common refrain among these companies is that they ignore SAP Solution Manager because they contract with outside companies to outsource certain areas of support.

Several experts interviewed by ERP Expert said these companies are missing out on the full range of advantages offered by SAP Solution Manager. Even companies that outsource their SAP application support, SAP system monitoring, and other types of support can benefit from several of SAP Solution Manager's functionalities.

"If a company says it doesn't need it because they're outsourcing support, they're missing out on a lot of opportunities," says Winni Hesel, partner, Enowa Consulting. "You can really just go down the list of SAP Solution Manager functionalities and find several things you should be using."

Davin Wilfrid

Davin Wilfrid was a writer and editor for SAPinsider and SAP Experts. He contributed case studies and research projects aimed at helping the SAP ecosystem get the most out of their existing technology investments.

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