Self-Diagnosis: An Essential Process to Keep SAP Solution Manager Running Smoothly

  • by Dan McKay, Alpha Sirius
  • October 5, 2009
Learn how self-diagnosis complements the scenarios configurable within SAP Solution Manager to monitor your entire SAP Solution Manager system, including system monitoring, Solution Manager Diagnostics, Root Cause Analysis, and business process and interface monitoring.
Key Concept

Self-diagnosis, a function that is available in SAP Solution Manager 7.0, ensures the stability and configuration of your SAP Solution Manager system. It enables you to verify the various indicators that assess the condition of your system.

SAP Solution Manager supports you in monitoring and alerting each SAP solution in your landscape. Several functions of SAP Solution Manager can help you accomplish this, including business process and interface monitoring, Solution Manager Diagnostics, Root Cause Analysis, and Computing Center Management System (CCMS)-based system monitoring. As other critical scenarios and extensions of SAP Solution Manager are configured and used — such as Service Desk, Change Request Management (ChaRM), job scheduling, and test management — the availability and performance of the SAP Solution Manager system itself reaches a mission-critical state, in which unplanned downtime or slow performance is unacceptable.

The fact that SAP Solution Manager plays such a vital role demands that it be able to monitor itself for stability and performance. Self-diagnosis is an easy-to-use function that verifies a broad range of indicators and allows you to assess the condition of your SAP Solution Manager system. Included among the many self-diagnosis indicators are roughly 100 Basis indicators that include descriptions of the alert type, handling procedures, context (e.g., solution-specific or cross-solution), and the metric used to rate the alert and threshold values (e.g., red, yellow, or green) as well as the groupings and rating strategy. Self-diagnosis can help your team keep SAP Solution Manager operating efficiently at all times. Just as SAP Solution Manager helps reduce the total cost of operations and optimize performance throughout your SAP environment, self-diagnosis can optimize performance within your SAP Solution Manager system.

Dan McKay

Dan McKay has been an SAP consultant for 11 years. During this time, he has held positions with SAIC, BearingPoint, McAfee, and SAP Americas. His clients have included retailers, manufacturers, media, and agencies of the US federal government. In the past five years, Dan’s career has focused on SAP Solution Manager configuration projects. He is currently leading the Run SAP practice as the SAP Practice Director with Alpha Sirius, Inc., a Run SAP partner company with a team of SAP-certified Solution Manager consultants. Dan received his bachelor’s degree from Penn State University’s College of Communications and holds numerous SAP Solution Manager certifications.

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