The New Way to Set Up Diagnostics: Guided Procedures in SAP Solution Manager 7.0 with SAP Enhancement Package 1

  • by Labinot Bytyqi, Senior Technical Consultant, Solution Manager and Extensions Practice Lead — West Region, SAP America, Inc.
  • September 28, 2010
Learn how to set up and use Solution Manager Diagnostics (SMD) and Wily Introscope Enterprise Manager 8.2.2 using Guided Procedures. This is new feature in SAP Solution Manager 7.0 with SAP enhancement package 1 that guides you through setting up SMD, which is often a very complex process.
Key Concept
Starting in SAP Solution Manager 7.0 with SAP enhancement package 1 and Support Pack 18, the way you set up Solution Manager Diagnostics (SMD) has changed. As of this version, it is all done using Guided Procedures, a new technology by SAP. You need this guide because after Support Pack 18, you are no longer able set up SMD as you previously did. 

To ensure the continuous operation of your applications, you must provide comprehensive support that manages the complexity of systems, risks, costs, and resources. Given the nature of a modern IT environment, which typically involves running diverse software in a distributed landscape, managing individual applications has become increasingly difficult. In a multi-technology solution with multi-channel access through various devices and client applications, analyzing the root cause of an incident requires a systematic top-down approach. By implementing SAP end-to-end (E2E) solution operations, you can achieve greater efficiency, transparency, and security in your application management.

E2E Root Cause Analysis offers systematic analysis and resolution of incidents in a distributed environment. E2E Root Cause Analysis is part of SAP Solution Manager and uses SAP NetWeaver Business Warehouse (SAP NetWeaver BW) and CA Wily Introscope Right to View (RTV) to perform its functions.

Labinot Bytyqi

Labinot Bytyqi graduated with a degree in computer science and business management and a minor in economics from George Fox University in 2005. Currently, he is pursuing a master’s degree in information technology management. Labinot joined SAP in 2007 as a technical consultant with more than eight years of information technology experience and SAP consulting, particularly in the application lifecycle management area, where he was a lead for an SAP Solution Manager and extensions practice in the West region. Labinot currently is responsible for field services software sales portfolio business development and strategy, as well as for SAP Extended Diagnostics by CA Wily.

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