The Starting Point for Authorization in Change Request Management

  • by Eddy Kostons, SAP Solution Manager Specialist, Illumni
  • July 13, 2009
Discover best practices on how to authorize users of SAP Solution Manager Change Request Management (ChaRM) with user roles. Learn about the biggest pitfalls you may encounter and precautions you should take when you set up authorizations.
Key Concept

In Change Request Management (ChaRM), users can use actions to perform status changes and execute changes (e.g., creation of a transport or a system logon) in satellite systems. To keep these systems under control, you must ensure that users who are allowed to execute an action are authorized to do so, while users who are not authorized cannot execute actions. To do this, you set up user roles for authorizations.

Standard SAP roles address the authorization needs of many companies. However, standard roles leave some gaps for companies with strong authorization requirements, such as banks or industrial companies. If your organization has strict authorization requirements, you should know about the authorization concept in Change Request Management (ChaRM), where you can set these authorizations, and how you can control them.

When I started constructing user roles in SAP Solution Manager, I couldn’t find sufficient information about authorizations in ChaRM. I searched in books and all over the Internet. All I could find was standard information about authorizations. In this article, I’ll share what I’ve learned in my many experiences setting up authorizations for ChaRM. I’ll describe the most important parts of ChaRM so you can get the most from your authorizations, and also show you how to avoid pitfalls I encountered.

Eddy Kostons

Eddy Kostons is the SAP Solution Manager specialist at Illumni. He is also an SAP Basis administrator and authorization specialist. Both of these specializations are very handy when setting up SAP Solution Manager implementations. Eddy has experience in all facets of SAP Solution Manager.

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