Understanding the Deployment Options for the SAP Employee Interaction Center (EIC)
- by Jarret Pazahanick, Managing Partner, EIC Experts
- Chandan Gopalani, Managing Partner, EIC Experts
- July 29, 2011
SAP offers multiple deployment options for the Employee Interaction Center (EIC). Find out about the functionality contained in each option so you can choose the best match for your organization.
The SAP Employee Interaction Center (EIC) is an HR service center and help desk application. It delivers employee information to your contact center agents and empowers them to capture the details of an interaction with an employee through a centralized, single point of contact. It delivers a cost-effective, service-oriented solution to HR departments and supports companies in executing their service delivery and shared services strategy. SAP provides flexible deployment options, allowing customers to determine which option is best suited for their business and IT organizations.
When it comes to implementing the Employee Interaction Center (EIC), the SAP system offers the following three deployment options:
SAP ERP: The SAP ERP EIC, released in 2006, is a centralized call-center application. It delivers a cost-effective, service-oriented solution to HR departments and supports SAP ERP HCM users in executing their service delivery and shared services strategy. If your company is looking to establish an HR-only shared service center, chances are the SAP ERP deployment option is going to be the best fit. It is important to note that this is the only option that does not have any additional licensing as it is included in the base user license.
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