Understanding the Deployment Options for the SAP Employee Interaction Center (EIC)

  • by Jarret Pazahanick, Managing Partner, EIC Experts
  • Chandan Gopalani, Managing Partner, EIC Experts
  • July 29, 2011
SAP offers multiple deployment options for the Employee Interaction Center (EIC). Find out about the functionality contained in each option so you can choose the best match for your organization.

The SAP Employee Interaction Center (EIC) is an HR service center and help desk application. It delivers employee information to your contact center agents and empowers them to capture the details of an interaction with an employee through a centralized, single point of contact. It delivers a cost-effective, service-oriented solution to HR departments and supports companies in executing their service delivery and shared services strategy. SAP provides flexible deployment options, allowing customers to determine which option is best suited for their business and IT organizations.

When it comes to implementing the Employee Interaction Center (EIC), the SAP system offers the following three deployment options:

SAP ERP: The SAP ERP EIC, released in 2006, is a centralized call-center application. It delivers a cost-effective, service-oriented solution to HR departments and supports SAP ERP HCM users in executing their service delivery and shared services strategy. If your company is looking to establish an HR-only shared service center, chances are the SAP ERP deployment option is going to be the best fit. It is important to note that this is the only option that does not have any additional licensing as it is included in the base user license.

Jarret Pazahanick

Jarret Pazahanick is an SAP Mentor, Human Capital Management (HCM) Certified Consultant, and Managing Partner of EIC Experts who has specialized in SAP HCM since 1998. He is a subject matter expert in US Payroll, Employee Interaction Center (EIC), and Enterprise Compensation Management (ECM). Over the past 14 years, Jarret has completed 20 high profile, full life cycle SAP HCM implementations for global Fortune 1000 companies. He is SAP HCM certified and ASAP certified; author for HR Expert, CloudAve, and ASUG News; and a moderator, blogger, and gold-level contributor on the SAP Community Network.

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Chandan Gopalani

Chandan Gopalani is a senior SAP HCM technical consultant with over 18 years of experience working on SAP projects across various industries and clients since 1995. He is co-founder of EIC Experts and specializes in Organization Management, Employee Interaction Center (EIC), US Payroll, Enterprise Compensation Management, ESS/MSS, Personnel Administration, Benefits, CATS, Finance, and Sales & Distribution. He is ABAP certified and ASAP certified, as well the author of several HR Expert article. He is currently working as an ECM consultant for a Fortune 50 client.

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