Use ChaRM to Support Application Management

  • by Theo van Kaathoven, Senior SAP Solution Manager Consultant, Certifica Automatisering BV
  • November 19, 2010
Manager
Learn how to use ChaRM within your SAP application management department to manage existing SAP applications, and see the benefits resulting from its use. Also, follow this step-by-step process for both urgent corrections and normal corrections.
Key Concept
Change Request Management (ChaRM) contains functionality to manage the life cycle of change requests, and it also contains functionality to control the implementation of change requests in the SAP landscape. This integrated process is an ideal way to manage and control your change requests. It streamlines the change request management process, results in transparency on what was changed as part of each change request, and can speed up issue resolution. Your application management department can use ChaRM to manage all changes resulting from either incidents or change requests from the end-user community.

As you probably know, Change Request Management (ChaRM) manages change requests and controls the implementation and deployment of these change requests in an SAP landscape. As you can see in Figure 1, ChaRM deals with both incidents and change requests. A change request originates from an incident, and it can be raised by an end user.



Figure 1
ChaRM covers both incidents and change requests raised by end users

The total life cycle of a change request is covered in ChaRM — from registration to implementation. You can use ChaRM for an implementation project or within an application management environment. In this article, I cover the use of ChaRM within an application management department.

Theo van Kaathoven

Theo van Kaathoven is a senior SAP Solution Manager consultant who has worked as an independent consultant for more than 15 years. He has a master’s degree in business administration, and prior to that he finished an IT education on a bachelor level. He is specialized in SAP Solution Manager use for both projects and application management (and their integration). He performed a complete implementation of many of the existing SAP Solution Manager functionality from scratch, up to and including support, for several large companies.

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