Use Stakeholder Maps to Secure Support for Your SAP Projects and Ensure Successful Implementations

  • by Doug Whittle, Owner, Whittle Consulting Group, LLC
  • September 15, 2006
There are two givens you can always count on when you implement an SAP system. First, you will be dealing with a multitude of stakeholders, each with different expectations, needs, and behaviors. Second, the more stakeholders you encounter, the more you’ll find yourself mired in internal politics that can manifest themselves in a variety of ways, from outright resistance, to loss of executive support at critical decision points, to individuals leaving the project team, to pockets of users failing to attend the training before go-live. This article guides you through the process of building and using “stakeholder maps” to help you manage the relationships that will ultimately make or break the success of your project.

Doug Whittle

Doug Whittle is owner of Whittle Consulting Group, LLC, a consulting company that specializes in organizational strategy and professional development, with a key focus on managing SAP implementation strategies. Doug is recognized for his expertise in the field of change management, communications, organizational leadership, facilitation, and training. While serving on the Senior IT Management team of a global genetics company for 20 years, he spent six years managing the organizational change, communications, training, and support for a global SAP implementation. This four-year project included coordination of all end-user activities in North America and Europe for over 2,400 employees. As a consultant, Doug works with SAP implementation teams to develop strong end-user programs in organizational change, training, and support, including Stakeholder Mapping, SAP Team Development, Super User programs, and Centers of Excellence.

Doug has a PhD in Organizational Leadership from Iowa State University where his research and dissertation focused on how to minimize the negative impact of mergers and acquisitions on the workforce. He is a co-author of the book “The Manager as Change Agent: A Practical Guide for High-Performance People and Organizations” and has published articles in national trade publications, as well as serving on several advisory boards for universities, professional publications, and international conferences. Doug is a popular presenter and keynoter at workshops, seminars, and conferences around the world, including those sponsored by Wellesley Information Services and ASUG, on subjects related to SAP and large systems implementations, change management, strategic/business planning, resource management, training, and project implementations.

Doug will be presenting at the upcoming SAPinsider Managing Your SAP Projects 2016 conference, November 2-4 in Orlando. For information on the event, click here

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