Change management is the process of matching the expectations of those affected by an implementation project to the results they are receiving — it helps people decide whether a given project is good for them. This is the first of two articles that help you successfully manage the change that comes with all projects. This first article provides an overview of change management and the seven precepts that you must address when considering a specific SAP project. It provides advice to help you avoid the change management pitfalls that have derailed many projects. The second article maps typical change management tasks to the phases of an example SAP implementation project.