Agents of Change: How Sigma-Aldrich Mastered Its Audits with SAP Solution Manager

  • by Alan Joch
  • September 16, 2010
Regulations like the Sarbanes-Oxley Act have created a host of new demands — and risks — for change management strategies. Learn why and how Sigma-Aldrich implemented SAP Solution Manager to manage change for its global application landscape.

The challenges of managing change have always been a fact of business life, but the stakes grew significantly higher in 2002 with the passage of the Sarbanes-Oxley Act. Companies are still feeling the repercussions, not only in conforming to the act’s financial and data management rules, but also in creating an IT infrastructure that brings order to regulatory complexity.

Sigma-Aldrich Corporation, a leading global supplier in the highly-regulated life sciences arena, responded to these new demands by formalizing change management processes in its IT operations. Now everything from a minor bug fix in a small business application to the launch of a sprawling new enterprise-wide reporting system follows a clear 16-step change-management procedure (see the sidebar at the bottom of this article). Significantly, any new software begins with a request from a business manager — not the IT department — who remains engaged in the process until the new code is officially launched.


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