How a Government Organization Built a Second Multilevel Categorization Schema

  • by Vessy Panayotova, Solution Manager Technical Analyst, Employment and Social Development Department, Government of Canada
  • July 19, 2012
Learn how Canada’s Department of National Defence used a new feature in Solution Manager 7.1 to modify the categorization of transactions in its system. By using multilevel categorization, the department not only improved its categorization of its systems’ transactions, but it gained a new functionality to achieve better reporting.
Multilevel categorization is a new feature with SAP Solution Manager 7.1 that improves the categorization of transactions in your system. It provides greater flexibility and allows you to adjust categories to your business’ needs.

If you plan to implement Application Incident Management (formerly known as Service Desk) or Change Request Management (ChaRM) in your organization, you should be aware of one of the new features of Solution Manager 7.1: multilevel categorization. It allows you to create additional categorization that serves your business, categorizes each transaction accordingly, and works with the integrated document flow, allowing you to copy the selected categories to the follow-up documents. I will share additional details that we discovered during our implementation that can help you understand the complexity of this configuration.

SAP delivers the tool with a four-level categorization that is ready to use out of the box, or you can choose to only change the name of the categories. That might be just good enough for your business. If you have a complicated business with various clients using the reporting, then you may benefit from configuring a secondary multilevel categorization (MLC) block to allow a different approach on categorization of the same set of data.

Vessy Panayotova

Vessy Panayotova is an experienced certified SAP Solution Manager professional working for the government of Canada, focusing on ITSM, ChaRM, and Solman project administration. She has more than 15 years of SAP experience in configuring, testing, and support of various SAP modules, and has experience in ABAP, Basis, and Portals. For the last five years she has concentrated on SAP Solution Manager 7.0 and 7.1. Vessy holds an engineering degree in electronics from Technical University in Sofia, Bulgaria.

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Comments

8/29/2013 10:17:26 PM
Anonymous

Very nice, thanks.

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