Define Projects and Systems in Change Request Management

  • by Matthias Friedrich, Senior Consultant
  • Torsten Sternberg, Senior Consultant, Bautzen IT Consulting GmbH
  • December 11, 2009

Matthias Friedrich

Matthias Friedrich studied business informatics at the University of Cooperative Education in Dresden, Germany. For 10 years, he worked for SAP AG before he joined Bautzen IT Consulting GmbH in Dresden, Germany, in early 2008. He gained his many years of experience with SAP Solution Manager, particularly in the Service Desk and Change Request Management areas, in national and international projects, as a trainer, as well as in his cooperation with SAP Active Global Support and in the development of SAP Solution Manager. His work focuses on the analysis and development of Service Desk and Change Management concepts as well as their versatile implementation.

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Torsten Sternberg

Torsten Sternberg holds degrees in economics and business administration and worked at SAP SI AG in Dresden from 2005 to 2008. There, he worked on both national and international projects as a trainer and consultant in the areas of Service Desk and Change Request Management. He was involved in the international rollout of group-wide functionality, process analysis in the service provider scenario, and various implementations in the Service Desk and Change Request Management areas. Since 2008, Torsten has worked at Bautzen IT Consulting GmbH in the area of Incident Management and Software Change Management. You can view full details about Torsten and Matthias’ book Change Request Management with SAP Solution Manager and order copies online at

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