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by Jonathan Pokress, President, Bluenote Consulting May 15, 2003
SAP Professional Journal – 
- Download three files to help you measure and augment your system usability.

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by Jonathan Pokress, President, Bluenote Consulting May 15, 2003
SAP Professional Journal – 
The ease with which an application can be learned and used, as well as how its quality is perceived, is a critical but often underrated determinant of the application's success (or failure). This article aims to provide you with a foundational knowledge and the resources you need for building better, more usable applications for your users. It clarifies what makes an application "easy to use," details how you can improve your new applications going forward, offers guidelines for identifying and simplifying existing applications, and provides tools, including a downloadable R/3 Usability Toolkit, to help you succeed in your own usability projects.

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by Jonathan Pokress, President, Bluenote Consulting September 15, 2002
SAP Professional Journal – 
Download this quick reference guide to use during development projects.

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by Jonathan Pokress, President, Bluenote Consulting September 15, 2002
SAP Professional Journal – 
Custom development projects can be undermined by a variety of factors, such as faulty software, unhappy users, lack of documentation, and so on. This article presents a methodology to help you identify, define, and solve the true problem, use the right tools for the job, and build the right solution the first time. It shows you how to use a prototype to negotiate user requirements, and provides a roadmap for managing a project, complete with descriptions of the specific deliverables to provide at each phase and insights into identifying and making key development decisions, solidifying project goals, setting and meeting user expectations, and tackling projects in manageable installments.