Your Warranty Claims Processes with SAP’s Standard
Warranty Functionality

  • by Anurag Barua, Independent SAP Advisor
  • June 1, 2006
Integrating home-grown warranty applications with your SAP system is a challenge. Your R/3 and ECC systems provide warranty functionality that, although not well known, is already well integrated with other SAP modules.
Key Concept
A warranty is a written guarantee or an agreement provided by a seller (a vendor, supplier, or manufacturer in SAP terminology) to a buyer for a product or service. It is an agreement to replace a product or a part of it or to provide service for a time period without the customer having to incur any incremental cost. SAP calls this product or service a technical object. The two key players of a warranty are the warrantee (customer or receiver who receives a warranty from the vendor or manufacturer) and the warrantor or guarantor who provides or sells a warranty along with the product. In SAP terminology, the former is called an inbound warranty and the latter, an outbound warranty.
Warranty processing is an important component of your logistics and supply chain framework. SAP provides a suite of features designed to meet your warranty processing requirements. However, these features and capabilities are not well known and in my experience, companies tend to make minimal to zero use of them. I’m going to introduce the concept of warranties, give an overview of warranty master data and warranty processing in SAP, and discuss some technical components.

The warranty functionality has been around since the earliest of SAP releases. Even though I’ll use mySAP ERP Central Component (ECC) 6.0 of the mySAP ERP 2005 release as my frame of reference, the concepts hold true for earlier versions. Functionality around warranty claims processing changed in only very minor ways from R/3 Enterprise 4.7 to ECC 5.0 in the mySAP ERP 2004 release to the current one, ECC 6.0 in mySAP ERP 2005. The warranties functionality comes packaged inside the Customer Service (CS) and Plant Maintenance (PM) modules within the overall umbrella of logistics but does not have a separate top-level node in either the main SAP menu or the IMG.

Anurag Barua

Anurag Barua is an independent SAP advisor. He has 23 years of experience in conceiving, designing, managing, and implementing complex software solutions, including more than 17 years of experience with SAP applications. He has been associated with several SAP implementations in various capacities. His core SAP competencies include FI and Controlling FI/CO, logistics, SAP BW, SAP BusinessObjects, Enterprise Performance Management, SAP Solution Manager, Governance, Risk, and Compliance (GRC), and project management. He is a frequent speaker at SAPinsider conferences and contributes to several publications. He holds a BS in computer science and an MBA in finance. He is a PMI-certified PMP, a Certified Scrum Master (CSM), and is ITIL V3F certified.

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