Keep Track of Returns in R/3 from Sales to Inventory
- by Rajen Iyer, Cofounder and CTO, Krypt, Inc.
- November 1, 2003
Setting up the return-order process so that it matches your model in R/3 can be a challenge because you have a lot of configuration points. Learn enough of the details about the available options to set up your own end-to-end returns process.
Returns, reversals, return material authorization, and return delivery
are different terms used for goods returned to you by a customer,
each based on different processes. Every forward movement has a
potential return or reversal.
Setting up a complete return-order process (in other words, setting
up reverse-logistics) involves a lot of configuration steps in SAP
R/3. The documentation is spread out, and setting up these end-to-end
processes calls for experience, as matching the setup to your business
model might be challenging.
I will show you how to set up returns from customers through sales
transactions. I will also cover the follow-on processes (or interfaces)
for addressing customer complaints in an SAP R/3 system. The R/3
modules involved in the setup of a return-order process are SD,
MM, LES, and Financial Accounting (FI). It is not practical for
me to cover the entire returns process in one article. For example,
I have not discussed the inspection of returned goods. However,
I have provided enough details for you to tailor the process to
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