Send Personalized Email with Your SD Output Documents

  • by Anton Karnaukhov, Senior IT Manager, Pacific Coast Companies, Inc.
  • April 1, 2006
More customers want to receive quotations, order confirmations, and invoices via email. SAP R/3 and mySAP ERP Central Component (ECC) provide standard functionality to email Sales and Distribution (SD) output documents to customers in the form of Adobe PDF file attachments. You can improve your emailed communications by customizing parameters such as the sender’s email address and subject line.
Key Concept
SAPconnect is SAP’s standard uniform interface for external communication in R/3. It supports various telecommunication services, including fax, pagers, and email.
Even though customers in service-driven businesses are increasingly expecting communication channels to include email, many companies have not made full use of email functionality offered within their ERP systems. The Sales and Distribution (SD) module of R/3 is usually one of the first to be affected by changes in customer preferences for communication. That is why documents such as order confirmations, quotations, and invoices are often first in line for added emailing capabilities. Fortunately, mySAP ERP Central Component (ECC) as well as SAP R/3 have all the tools necessary to accomplish this task.

I will cover the configuration and development steps involved in setting up customer invoices for email. However, keep in mind that you can easily map this functionality to other SD output documents, such as contracts and quotes, following steps very similar to those I detail below.

Anton Karnaukhov

Anton Karnaukhov is a senior IT manager at Pacific Coast Companies, Inc., in Sacramento, California. He earned an MBA degree at Heriot-Watt University and a BS/BA degree with a specialization in computer information systems at Western Carolina University. Anton has more than eight years of SAP implementation and development experience focusing on business intelligence and logistics modules in the manufacturing and resale industries.

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