A Behind-the-Scenes Look at Access Control Engine 7.0 Concepts and Troubleshooting

  • by Hansen Chen, Manager, PMP, PricewaterhouseCoopers
  • June 10, 2010
Learn how the Access Control Engine (ACE) is operated from the technical perspective, with a focus on important tables in your system. Read a step-by-step troubleshooting guide and learn about ACE design considerations and user interaction analysis. Also, find tips for handling large sets of data and changes that can occur when you upgrade SAP CRM.
Key Concept

The Access Control Engine (ACE) has a complicated architecture that has been improved with each version of the ACE and SAP CRM. To be able to better use, design, operate, troubleshoot, and upgrade your ACE environment, you need to understand the ACE’s technical framework, how SAP improved performance in the latest version (7.0), end user interactions with the ACE, and internal technical limitations you could encounter.

You have fully set up the Access Control Engine (ACE) 7.0 in your SAP CRM system. Now that it’s done, should you simply dive in? Not quite yet — it’s best to start using ACE only after you understand a few key points about its architecture, design, and potential user interaction issues. I’ll describe some common problem areas and show you how to troubleshoot them effectively. I’ll also provide tips on large data sets and what can change in the ACE if you upgrade SAP CRM.

Hansen Chen

Han (Hansen) Chen is a manager with PricewaterhouseCoopers’ SAP CRM practice. He has more than seven years of experience in the SAP CRM field and has finished more than 10 SAP CRM projects, on most of which he played a technical lead role. His project management experience includes managing more than 10 onsite/offshore developers and managing multiple project development teams in parallel. Han holds a PMP certification and has profound knowledge of CMMI methodology. He earned his bachelor’s degree in MIS from Tongji University, China.

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