CRM 2006s: Where to Start?

  • by Katrina Burke, Senior CRM Consultant, SAP Australia
  • October 15, 2007
In this question-and-answer article, find out how to start working with the new user interface (UI) in SAP CRM 2006s. The author provides a three-day plan for accessing the new UI, learning the concepts the new UI introduces, and customizing the layout.
Key Concept

The WebClient UI in SAP CRM 2006s uses Business Server Pages (BSPs) and the Business Object Layer (BOL). This user interface is similar to the one for SAP CRM on-demand, except that your company hosts the files, rather than SAP.

Over the past 12 months I have participated in a large SAP CRM 2006s implementation. I discovered that the SAP CRM 2006s user interface (UI) introduces many new terms and concepts, which was a little daunting at first. However, now that we are into our sixth month of realization, I’ve found that the new UI is not as daunting as it first appeared.

The SAP CRM 2006s UI will be very familiar to those of you who have worked with the SAP CRM on-demand solution because they are based on the same design concepts. For others who have been working with People-Centric User Interface (PCUI), many of the screen constructs parallel objects in the PCUI.

Let me share some tips to guide you through the first three days of an SAP CRM 2006s implementation. I’ll show you how to:

  • Access the new UI

  • Set up and use the new business role concept

  • Change screen layouts

In future articles, I’ll take you deeper into SAP CRM 2006s. I’ll explain how you manage business partner views and add new customer views to your business partners.

Katrina Burke

Is a senior CRM consultant at SAP Australia. Working as an SAP consultant for 13 years, initially Katrina was entrenched in ABAP and SAPScript. In later projects in both Asia and Europe, Katrina worked as a development manager and HR Payroll consultant. Most recently Katrina has been working at SAP as a CRM consultant specializing in business partner, marketing, and opportunity management. In her current CRM consulting role, she has been working with SAP CRM 2006s.

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