Long-Term Support of Rich Internet Applications: What You Need to Know to Be Successful

  • by Tom Leddy, Principal Engineer, SAP CRM, OfficeMax
  • February 24, 2012
Understand the pros and cons of using a Rich Internet Application (RIA). See what’s involved with enhancing these applications and fixing issues when they arise after the initial rollout.

Rich Internet Applications (RIAs) are becoming increasingly popular as an alternative to the standard SAP CRM WebUI. This is because there are several advantages to using these applications, such as an improved look and feel for a better user experience and the ability to add additional features that aren’t readily available through standard SAP systems.

However, there are also some challenges that come with supporting these applications and adding additional enhancements or bug fixes to them after their initial rollout. I’ve been working with RIAs as a front end to an SAP CRM system for the past year and have developed some tips to help ensure that if you go down the path of creating an alternative user interface for an SAP CRM system, you’ll have a better chance of both immediate and long-term success.

Tom Leddy

Tom Leddy is the principal SAP CRM engineer at OfficeMax. He has been working extensively with SAP CRM in various roles since 2004. His primary areas of expertise are Web UI Configuration and Development, Integrating Rich Internet Applications with SAP CRM, Sales, Service, Marketing, and Interaction Center. Tom has a master’s degree in computer science from Governor’s State University.

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