Understand the Data Model for Integration between SAP CRM and SAP Industry Specific Solution - Utilities

  • by Ash (Shashank) Heda, Principal, Process and Domain, Consulting & Systems Integration, SAP Practice, Infosys Ltd.
  • Shailesh Sinha, SAP-CRM and SD Lead, HCL AXON
  • February 23, 2012
Prevent data errors by learning how data is replicated between SAP CRM and SAP Industry Specific Solution – Utilities (IS-U), as well as the relationships between objects in each system. Learn several common replication errors between the two systems and how to avoid them.
Key Concept
The SAP CRM/SAP Industry Specific Solution – Utilities (IS-U) data model is the integration model used for integrating the two systems and preventing data replication issues between them. SAP CRM occupies a key strategic place within the front end of SAP IS-U implementations. The two systems have different responsibilities, with orders created in SAP CRM, but execution, billing, and postings done from SAP IS-U. Master and transactional data created in SAP CRM thus needs to be in sync (replicated) with the SAP IS-U system and vice versa. Replication issues can arise in several scenarios, and an understanding of the data model of the two systems is important in preventing them.

With the advent of deregulation, smart meters, and the need for prompt and efficient demand response, the utility industry faces an increasingly complicated landscape. Many utilities have begun implementing SAP CRM front ends to help them service their customers. Integrating this system with an SAP Industry Specific Solution – Utilities (SAP IS-U) back end, however, presents its own challenges, and many data and replication errors may occur during this integration.

Most data errors when replicating between SAP CRM and SAP IS-U are due to inadequate understanding of the SAP CRM/SAP IS-U data model or incorrect data. This data model is at the core of cross talk between SAP CRM with SAP IS-U for both regulated and deregulated utilities.

We provide a high-level overview of business processes in the utilities industry. We then introduce the SAP CRM–SAP IS-U data model and explain the various connections between objects in each system and how they integrate. Finally, we note various sources of data replication errors between SAP CRM and SAP IS-U, and outline best practices for avoiding them.

Ash (Shashank) Heda

Ash Heda is working as a Principal for Managing Consulting Services within the SAP energy (utilities), communication, and services (SAP ECS) practice for Infosys Ltd. He has been responsible for managing portfolio for different initiatives within the generation, transmission, and distribution for the utilities market. As an SAP consultant, Ash has worked within the SAP IS-U/CREB and SAP CRM for utilities, retail, and other verticals for more than 15 years. He has worked on implementing several utilities projects (regulated and deregulated) from design to implementation and support. He has significant understanding of the SDLC cycle, application lifecycle management and ITIL framework. He has keen insight on the challenges within the utility industry and deep hands-on experience in implementing a seamlessly integrated meter-to-cash customized solution. Ash has worked extensively on integrating prospect-to-cash processes for various verticals such as consumer products, fast-moving consumer goods, pharmaceuticals, and healthcare. Additionally, he is a thought leader contributing to smart meter, demand response management, pricing signal, and realigning and modeling processes. His LinkedIn profile can be viewed here: LinkedIn.

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Shailesh Sinha

Shailesh Sinha is a senior SAP Application consultant specializing in SAP CRM, CRM billing, CRM-IS-UT, and SD and LE (ECC) and its integration with modules such as materials management, production planning, and plant maintenance, for over14 years. Having worked end to end on several implementations, roll-outs and upgrades, Shailesh is keenly aware of the critical success factors. As a subject-matter expert within the commercial industrial market for the regulated and deregulated utilities, Shailesh has designed end-to-end solutions encompassing CRM and IS-U/CRB. He has also worked in various verticals such as utilities, steel, real estate, hi-tech, and processing. As an architect, he has extensive hands-on experience in technical integration across various SAP modules and also third-party software. He is well versed in scoping, blueprinting, realization, cut-over, and go-live. Having worked end to end on implementations and production support, Shailesh has developed an innate ability to capture clients’ pain points and convert them into successful configuration. His understanding of the SDLC methodology and ITIL framework offers him a unique methodical and procedural perspective.

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