Q&A: Workers Compensation Board Finds Success Integrating Claims with Crystal Reports

  • by Scott Wallask, Managing Editor
  • June 29, 2011
In this Q&A, representatives from the Workers Compensation Board of Manitoba discuss how SAP BusinessObjects Enterprise helped the agency in its goal of transitioning from paper to electronic claims and related documents.

If you’ve ever been involved with any aspect of workers compensation, you know it’s traditionally a process riddled with paperwork. The Workers Compensation Board of Manitoba (WCB) wanted to change that, and officials at the WCB say the agency has made great steps in that direction thanks in part to BusinessObjects XI, in particular Crystal Reports.

The WCB oversees workers compensation claims for the province of Manitoba, Canada. The board’s main goal is to provide assistance to workplaces and workers who are injured on the job through compensation and return-to-work services.

The agency integrated its workers compensation claims system with BusinessObjects XI, and has since found success in generating important documents electronically and using application programming interfaces (APIs) within BusinessObjects Enterprise. In this Q&A, Glen Maxfield, manager of application development at the WCB, and Doug Olender, enterprise application architect at the WCB, discuss the integration project.

Scott Wallask

Scott Wallask was the managing editor for the BI, BusinessObjects, and HANA content of SAPexperts. He has covered SAP for WIS since May 2010, with a focus on SAP NetWeaver BW, HANA, BusinessObjects, customer relationship management, supply chain management, and human resources. He has spent 19 years as a writer and editor, including stints as a reporter at several newspapers in the Boston area. For 12 years starting in 1998, he created in-depth content about fire safety and OSHA regulations in hospitals while working at HCPro, a healthcare publishing company. In 2005, he won a first place award for best instructional reporting from the Specialized Information Publishers Association for his series on fire protection efforts in nursing homes. He graduated magna cum laude from Northeastern University in 1994 with a BA degree in print journalism.

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