A List of 8 Steps to Build After-Sales Service Roadmaps and Process Improvements

  • by Doug Hurley, Managing Director, BearingPoint's Commercial Services practice
  • February 26, 2013
From CRM project expert Doug Hurley, here is a helpful list of tips to keep in mind when building your after-sales services roadmap.

Here are some vital tips to keep in mind when building service roadmaps.

Sustaining and improving profit margins is an overriding driver faced by all businesses, especially in a downturned economy. Understanding the after-sales-service-and-logistics business model offers organizations the opportunity to control both top-line growth and bottom-line profits that can positively drive profit margins.

Doug Hurley

Doug Hurley is a managing director in BearingPoint's Commercial Services practice responsible for the SAP CRM and leads the SAP Solutions Innovation Group. Having more than 13 years of experience delivering management and technology solutions for clients' SAP ERP and SAP CRM business needs, he holds responsibility for SAP and SAP CRM account engagements, assessments, and upgrades. Doug serves as Crestron’s engagement managing director with overall responsibility for supporting its roadmap prioritization and sequencing efforts, SAP ERP upgrade, and SAP CRM 2007 rollout. Doug brings valued experience from several mid-market and large enterprise customers, managing the constant challenge of balancing business enablement and IT delivery expectations.

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