Extending Key CRM Processes Through Facebook: Capabilities, Integration Points, & Process Decisions (CRM 2013)

  • by Vishal Mani, SAP CRM Practice Lead, Knack Systems
  • July 30, 2013

Vishal Mani shows you how to use social media platforms (like Facebook) more effectively. Learn how to broaden your customer network, and your marketing and customer service activities.

This presentation is from CRM 2013. For more information about this and our other conference and seminar offerings, visit our Conference and Seminar Website.

Vishal Mani

Vishal Mani is an SAP CRM Practice Lead for Knack Systems. He has been working in the CRM domain for over 10 years, working with multiple clients across the globe on major transformation programs. Currently he manages the CRM practice, where he is responsible for new generation solution concepts, project delivery, customer satisfaction, and team management. He is a certified SAP CRM Marketing Consultant.


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