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by Amit Khanna, Senior CRM Consultant, SAP America June 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
Learn how you can use Territory Management to organize your sales force into groups, such as for products or geographical location. Setting up Territory Management involves a five-part process — see what steps you need to follow in each part to use Territory Management.

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by Marcel Redinger, ySAP CRM Senior Consultant, SAP Consulting March 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
Find out how you can use Interaction Center (IC) WebClient to support an Information Technology Infrastructure Library Service Management implementation. The author walks you through the typical 10-step incident management process and shows how you can customize IC WebClient to handle these steps.

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by Amit Khanna, Senior CRM Consultant, SAP America January 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
Learn about how the partner determination procedure works in mySAP CRM. Although you may be familiar with partner determination in R/3, the mySAP CRM version offers additional options.