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[4 Matches Found]
 
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BI/Financials/HR/SAP Professional Journal/SCM – 
Multilevel categorization allows you to determine response times based on categories of issues instead of focusing on abstract priority values. Learn how to extend Service Level Agreement (SLA) determination by multilevel categorization through customization.

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BI/Financials/HR/SAP Professional Journal/SCM – 

Learn about use cases and technical features of the service request, based on CRM 7.0 and SAP enhancement package 1. Understand which use cases the service request is suited for and how it differs from other service transactions, such as the service ticket.


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by Marcel Redinger, ySAP CRM Senior Consultant, SAP Consulting March 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
Find out how you can use Interaction Center (IC) WebClient to support an Information Technology Infrastructure Library Service Management implementation. The author walks you through the typical 10-step incident management process and shows how you can customize IC WebClient to handle these steps.

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by Bettina Giese, Product Expert, SAP CRM November 15, 2006
BI/Financials/HR/SAP Professional Journal/SCM – 
Learn about the key areas in IT Service and Asset Management. See how you can use it within a mySAP CRM implementation for IT service management.