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[7 Matches Found]
 
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by John Burton, Director Solution Management, SAP Interaction Center & Social CRM, SAP | Marius Meissner, Application Developer, SAP CRM Development August 12, 2009
BI/Financials/HR/SAP Professional Journal/SCM – 
Learn how to easily change the default branding (brand logo and message) and layout of the context area in the Interaction Center with SAP CRM 7.0 using simple configuration — without any code modification.

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by Katrina Burke, Senior CRM Consultant, SAP Australia April 28, 2009
BI/Financials/HR/SAP Professional Journal/SCM – 
The agent inbox in SAP CRM Interaction Center can be a centralized location to receive customer and supplier emails. An incoming email triggers a standard workflow, which routes the workflow object to your agent inbox. Find out the client-independent and client-dependent settings you need to make this work.


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by Katrina Burke, Senior CRM Consultant, SAP Australia August 15, 2008
BI/Financials/HR/SAP Professional Journal/SCM – 
Securing business partner data in SAP CRM 2007 has changed with the introduction of business roles and configuration keys. Find out the four ways you can secure business partner data.

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by Katrina Burke, Senior CRM Consultant, SAP Australia July 15, 2008
BI/Financials/HR/SAP Professional Journal/SCM – 
Learn about the new security concepts within the SAP CRM 2007 WebClient UI, such as new tools to use in conjunction with the Profile Generator, including the use of the Business Role and Navigation Bar. Also find out about the method you can use to determine a user’s Business Role.

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by Conny Dahlgren, Senior Consultant, SAP Australia April 15, 2008
BI/Financials/HR/SAP Professional Journal/SCM – 
In SAP CRM 2007, you can show different user interfaces for a user, depending on the user’s partner function within a transaction. The new user interface makes this possible with minimal development. Find out the four steps to set up this functionality within an opportunity.

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by Conny Dahlgren, Senior Consultant, SAP Australia December 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 

SAP CRM 2006s introduces the wrap-up list functionality for Interaction Center, which alerts interaction center agents about tasks they need to complete before ending an interaction. Find out how this functionality works and the process to set it up.


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by Katrina Burke, Senior CRM Consultant, SAP Australia October 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
In this question-and-answer article, find out how to start working with the new user interface (UI) in SAP CRM 2006s. The author provides a three-day plan for accessing the new UI, learning the concepts the new UI introduces, and customizing the layout.