Search Results

[2 Matches Found]
 
Article icon
by Matt Mantooth, Education Consultant in the SAP CRM, SAP NetWeaver Administration, SAP ECC, and SAP NetWeaver BW Curriculum, SAP July 15, 2009
BI/Financials/HR/SAP Professional Journal/SCM – 
Discover how upgrading to SAP CRM 7.0 can provide you with new tools to help your sales and service teams. Additions in this release include the ability to display expired contracts and the ability to create ERP quotes.

Article icon
by Marcel Redinger, ySAP CRM Senior Consultant, SAP Consulting March 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
Find out how you can use Interaction Center (IC) WebClient to support an Information Technology Infrastructure Library Service Management implementation. The author walks you through the typical 10-step incident management process and shows how you can customize IC WebClient to handle these steps.