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by Matt Mantooth, Education Consultant in the SAP CRM, SAP NetWeaver Administration, SAP ECC, and SAP NetWeaver BW Curriculum, SAP January 24, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 
Do you ever wonder how to make the connection between the standard links that you click in the SAP CRM WebClient UI and the views that the links point to within the Business Server Pages Component Workbench? I’ll share with you a quick and easy way to trace the links.

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by Matt Mantooth, Education Consultant in the SAP CRM, SAP NetWeaver Administration, SAP ECC, and SAP NetWeaver BW Curriculum, SAP October 1, 2010
BI/Financials/HR/SAP Professional Journal/SCM – 
See how to configure SAP CRM 7.0 to provide product proposals to the CRM WebClient UI. Explore several different types of product proposals and the rules for configuring them in connection with your sales order, quotation, and contract transaction types.

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by Matt Mantooth, Education Consultant in the SAP CRM, SAP NetWeaver Administration, SAP ECC, and SAP NetWeaver BW Curriculum, SAP August 23, 2010
BI/Financials/HR/SAP Professional Journal/SCM – 
Discover how to facilitate a simple automated campaign for campaign enrollment. In this example, a sample third-party marketing company handles email delivery and response handling.

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by Matt Mantooth, Education Consultant in the SAP CRM, SAP NetWeaver Administration, SAP ECC, and SAP NetWeaver BW Curriculum, SAP July 15, 2009
BI/Financials/HR/SAP Professional Journal/SCM – 
Discover how upgrading to SAP CRM 7.0 can provide you with new tools to help your sales and service teams. Additions in this release include the ability to display expired contracts and the ability to create ERP quotes.

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by Matt Mantooth, Education Consultant in the SAP CRM, SAP NetWeaver Administration, SAP ECC, and SAP NetWeaver BW Curriculum, SAP July 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
See how you can use the incompleteness procedure along with the application log to quickly find incomplete transactions in SAP CRM. This process provides similar functionality to the R/3 Sales and Distribution transaction V.01.