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by Marek Andrzejczak, Senior SAP Consultant September 2, 2011
BI/Financials/HR/SAP Professional Journal/SCM – 

Understand the basic process behind managing newsletters and different IT approaches supporting this process. Learn how to directly integrate newsletter management with SAP CRM 6.0 and 7.0, the limitations of this method, and how to use customization to overcome these issues.


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by John Burton, Director Solution Management, SAP Interaction Center & Social CRM, SAP January 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
See how E-Mail Response Management System (ERMS), a standard mySAP CRM tool, allows you to route your incoming emails using Rule Modeler and Category Modeler. By using predefined rules with ERMS, you can set up your system to handle these emails without using ABAP coding. Also learn how ERMS can reply to certain types of email automatically.

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by Pandora Campbell, CRM Solution Manager – Customer Project Management, SAP Labs, LLC January 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
Use fast find to create a buffer for storing the business partner data that you often use with Segment Builder profile modeling. Fast find reduces the frequency of database accesses to improve search efficiency in large databases.

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by Pandora Campbell, CRM Solution Manager – Customer Project Management, SAP Labs, LLC August 15, 2006
BI/Financials/HR/SAP Professional Journal/SCM – 
Introduced with the mySAP CRM 2005 Marketing component, the Bounce Management feature automates how your system responds to messages returned as undeliverable. Find out what you need to configure to use this new tool.

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by Pandora Campbell, CRM Solution Manager – Customer Project Management, SAP Labs, LLC July 15, 2006
BI/Financials/HR/SAP Professional Journal/SCM – 
Coupon Management, a new scenario in mySAP CRM 2005 Marketing, takes you from the preplanning stage of a coupon campaign to the post-analysis stage once the campaign is finished. See how Coupon Management allows you to offer coupon promotions to your customers.