Search Results

[1 Matches Found]
 
Article icon
by Sri Gollapudi, Hitachi Consulting August 15, 2007
BI/Financials/HR/SAP Professional Journal/SCM – 
Find out how to create custom events to trigger alerts to specific interaction center agents dealing with special customer issues, such as ordering hazardous materials. When you complete the process, you create a hyperlinked alert that takes the agent to documents to send to the customer.