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by Sumeet Mishra, Senior SAP CRM Consultant, DVR Softek Inc. March 24, 2010
BI/Financials/HR/SAP Professional Journal/SCM – 
See how you can enhance your CRM WebClient UI business roles to launch thick client applications installed in a user’s desktop from the business role navigation bar. With this enhancement, you can make your SAP CRM business role the central homepage from which users can launch applications without extensive knowledge of the technology platform behind it.

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by Sumeet Mishra, Senior SAP CRM Consultant, DVR Softek Inc. June 5, 2009
BI/Financials/HR/SAP Professional Journal/SCM – 
See how you can enhance your communication management software integration with Interaction Center to associate a call recording file with the corresponding interaction record in the activity clipboard. With this enhancement, you can play the recording by clicking a link in the activity clipboard.