A Look at SAP’s Own Experience Implementing SAP Receivables Manager

  • by Katharina Reichert, Finance Solutions, SAP SE
  • July 17, 2013
SAP AG recently was the first company worldwide to implement the SAP Receivables Manager mobile application. Learn about:

  • The business motivation for the implementation
  • The challenges and lessons learned from the two-month implementation
  • The testing phase that can help other companies’ projects be more successful.

SAP Receivables Manager, available since March 2013, is a mobile application that leverages the analytical speed of SAP HANA to provide finance operations managers with an instant overview of their receivables portfolio. Each manager can decide which key performance indicators (KPIs) to display in the iPad app, as well as set relevant alerting thresholds. The managers can then drill down through the KPIs to see the detailed list of customer transactions driving the particular KPIs. Collaboration and sharing features in the app allow users to share information with each other.


For the past several years, the SAP finance organization has been investing in its reporting capabilities — the internal accounting reporting that it uses to prioritize its work and the reporting that its disseminates through the organization as part of the service it provides to the rest of the business. A key part of this program included the implementation of the SAP Receivables Manager reporting app. I now share the experience that the implementation, engineering, and design teams at SAP went through before and during the deployment of SAP Receivables Manager at SAP.

The finance operations team wants executive management and their business partners in the sales organization to have a complete view of their customer accounts receivable — in an easy-to-access, user-friendly way. In 2012, SAP adopted the SAP Customer Financial Fact Sheet to provide management and sales with detailed information into customer invoices, credit information, and dispute details. The SAP Receivables Manager reporting app complements the Customer Financial Fact Sheet as a part of SAP’s finance education initiative that is helping to drive down customer credit risk across the organization.

The SAP finance operations team, partially based in SAP headquarters in Germany and in shared-service organizations around the globe, had sophisticated reporting solutions already in place, such as dashboards that provided overviews of the key performance indicators (KPIs) that they use to drive their activities — especially total days sales outstanding (DSO) and overdue DSO. Although the reporting tools were previously available, the speed of reporting was not meeting expectations, as batch processes were necessary to stage the data for further reporting.






Katharina Reichert

Katharina Reichert is part of the Finance Solutions team at SAP SE, located in Walldorf, Germany. As the solution owner for receivables management, she focuses on applications for customer credit management, customer billing, dispute resolution, and collections management.

Katharina will be presenting at the upcoming SAPinsider Financials 2017 conference, June 14-16, 2017, in Amsterdam. For information on this event, click here.

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