Tips for Making the Most of Your Processes Using the Service Configurator Functionality

  • by Katharina Reichert, Finance Solutions, SAP SE
  • May 8, 2013
The service configurator functionality in the SAP Shared Service Framework for Finance can address an end-to-end business process, including the steps outside of the shared service organization. It makes all steps in a business process more transparent to the user, increasing user satisfaction and ultimately adoption of shared services. Use this list of tips to maximize the use of SAP Shared Services with the service configurator.

Here is a list of tips to maximize the use of SAP Shared Services with the service configurator:

  • Consider the legitimacy of process variations. Standardize processes and eliminate variants if they are not absolutely necessary. A certain amount of configuration is involved in setting up processes in the service configurator. Keeping the number of process variants low ensures that the implementation time and expense do not outweigh the benefits from increased adoption. Track use of process variants over time; if some variants are not used frequently, consider folding the functionality into other processes.

Katharina Reichert

Katharina Reichert is part of the Finance Solutions team at SAP SE, located in Walldorf, Germany. As the solution owner for receivables management, she focuses on applications for customer credit management, customer billing, dispute resolution, and collections management.

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