SAP Professional Journal/Financials/HR –
Ticketing functionality enables role designers to track all role changes using ticket numbers. After you enable ticketing functionality, when a role designer changes a role, a pop-up prompts the designer to enter a ticket number. This ticket number is used in all phases of role methodology, role copy, and mass maintenance. A new tab, Ticket Number, has been added to the Additional Details tab of the role. Vinay Gupta describes this new feature that was introduced in SAP Access Control 10.1.