Alerts in Employee Central for User Notifications Extended to Custom MDF Objects and Processes

  • by Eric Wood, SAP ERP HCM/SuccessFactors Solution Architect, Presence of IT
  • December 11, 2017
Learn how to implement alerts in SAP SuccessFactors Employee Central to remind users to take appropriate actions as key dates and deadlines approach. Understand how to create to-do alerts and email notifications within Employee Central, leveraging workflows and business rules in SAP SuccessFactors to create system alerts based on unique business requirements. Extend the capabilities of alerts to Metadata Framework (MDF) objects with recent upgrades from SAP SuccessFactors, allowing you to use alerts around custom objects and processes in your SAP SuccessFactors application.
Learning Objectives

Reading this article you’ll:

  • Understand what alerts are in SAP SuccessFactors Employee Central and the difference between to-do list alerts and email notifications
  • Learn how to create alerts through the various required objects that are used to administer them, including alert messages, workflows, and business rules
  • Discover how alerts are now supported for custom Metadata Framework (MDF) objects, a new feature as of the Q3 2017 release
Key Concept

The Metadata Framework (MDF) provides a platform for building new applications, data objects, and processes that are tightly integrated with workflow, rules engine, reporting, and now the Employee Central alert capabilities within SAP SuccessFactors.

Keeping employees and managers informed of key dates and deadlines related to HR tasks can prove more challenging than it really should be for most organizations. It’s hard to rely on users to know when probationary periods end, certifications expire, or other tasks require upcoming or immediate attention.

SAP SuccessFactors provides features for addressing these challenges across the suite, including the use of alerts within Employee Central. Alerts allow users to create to-do lists and email notifications for individuals or groups of users when a particular period is approaching its end or another deadline is nearing so that appropriate actions can be taken. Alerts provide push communication to users from SAP SuccessFactors, thereby removing the reliance on users for keeping separate track of these end-of-period actions.

Employee Central alerts are flexible and are configured using a collection of Employee Central-related data elements. Alerts around standard Employee Central data objects have been a feature of the product for quite some time. However, SAP SuccessFactors recently extended alert capabilities to custom Metadata Framework (MDF) objects, thereby allowing organizations to use alerts around custom objects and processes—a task that organizations could not do before the Q3 2017 release. I provide an overview of the Employee Central alerts functionality, what alerts can be triggered, and how to configure them in your system for both standard Employee Central objects and custom MDF objects.

Eric Wood

Eric Wood is an SAP ERP HCM/SuccessFactors Solution Architect at Presence of IT.  He has 11 years of experience in corporate and consulting roles, focused on the strategy and development of HRIS solutions, specifically SAP ERP HCM. Eric has worked across a range of HR modules, both on-premise and in the cloud, for clients across various industries while based in the United States and Australia.  Eric is also a frequent conference speaker at SAP conferences in the U.S., Europe, Australia, and Singapore.

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