SAP HCM Processes and Forms — A Better Alternative to PCRs

  • by Andre Polakoff, Director, SAP Portal and NetWeaver, Towers Perrin
  • April 15, 2008
Learn about the new features of SAP HCM Processes and Forms that were not previously available with Personnel Change Requests. Get a glimpse of the new HR Administrator portal role. Discover how to configure and implement the framework.
Key Concept
SAP HCM Processes and Forms is the new SAP standard for processing form-based requests requiring an approval. It’s the next step in the evolution of Personnel Change Requests that provides greater flexibility and many long-sought features, such as starting a request by an HR administrator, saving a draft, and analytics.

If you’ve considered or implemented SAP Manager Self-Service (MSS), you are probably familiar with the SAP Personnel Change Request (PCR). The new SAP Human Capital Management (HCM) Processes and Forms framework addresses the same business needs, but with greater flexibility. Both are designed to facilitate and improve efficiencies with processing HR service requests, such as employee transfer, promotion, changes in working hours, pay frequency modification, or bonus requests.

PCR has been available since MSS was introduced in R/3 4.6. SAP customers achieved savings and process efficiencies in numerous successful implementations of PCRs. However, PCR lacks some important features that prevented broader user acceptance or required significant customizations.

One of the key challenges was the delegation of request initiation from a manager to an HR business partner. PCR is an MSS application and is intended for managers to begin all HR process requests. In many organizations, however, HR business partners are not only involved in reviewing the requests, but often initiate the request on a manager’s behalf and the manager then approves the transaction. In the PCR world, HR business partners have no portal role and cannot start the PCR request in MSS.

It all changes with the new SAP HR Administrative Services introduced in SAP ERP 6.0. This component includes HCM Processes and Forms and the new HR Administrator portal role that allows the HR department to initiate, approve, and process the requests directly in SAP NetWeaver Portal. In this article, I’ll discuss many new useful features of SAP HR Administrative Services and how they can benefit your organization.

Andre Polakoff

Andre Polakoff is a director and SAP Portal practice lead at Towers Perrin. He has 10 years of experience in implementing HR portals and SAP self-service packages and developing custom Web applications for HR. Andre has presented his points of view at various SAP HR and ASUG conferences and meetings.

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